Returns & Exchanges
At Velasca, we want to ensure your handcrafted Italian shoes are a perfect fit. If you are not completely satisfied, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items in their original packaging, including the dust bags and any accessories, to ensure they remain protected during transit.
Ship the Items
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at your nearest authorized collection point.
Quality Check and Refund
Once our artisans in Italy inspect the returned goods, we will process your refund or ship your new exchange pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing